Privacy Policy

1. INFORMATION WE COLLECT

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, operate, and maintain the Platform and Services
• Process transactions and send billing-related communications
• Send administrative notices, product updates, and security alerts
• Respond to support requests and troubleshoot issues
• Analyze usage patterns to improve Platform features and performance
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraudulent or unauthorized activity

We do not sell your personal information to third parties for their own marketing purposes.

3. LEGAL BASIS FOR PROCESSING (GDPR/TDPSA)

Where applicable law requires a legal basis for processing personal data, we rely on the following:

• Contract performance: Processing necessary to deliver the Platform services you have contracted for
• Legitimate interests: Improving Platform security, preventing fraud, and analytics (balanced against your rights)
• Legal compliance: Meeting obligations under applicable law
• Consent: Where you have provided explicit consent (e.g., marketing communications), which you may withdraw at any time

4. HOW WE SHARE YOUR INFORMATION

5. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When retention is no longer necessary, we securely delete or anonymize your data.

6. DATA SECURITY

QSource implements industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS) and at rest, role-based access controls, regular security assessments, and incident response procedures. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request a machine-readable export of your data
• Opt-out: Opt out of marketing communications at any time via the unsubscribe link in emails
• Non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@qsourcegroupinc.com. We will respond within the timeframe required by applicable law (typically 30–45 days).

8. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt-out of sale/sharing of personal information. QSource does not sell or share personal information for cross-context behavioral advertising. To submit a verifiable consumer request, contact us at privacy@qsourcegroupinc.com.

9. TEXAS CONSUMER PRIVACY (TDPSA)

Texas residents have rights under the Texas Data Privacy and Security Act (TDPSA), including the rights to access, correct, delete, and obtain a copy of personal data. QSource processes personal data to fulfill our contractual obligations to you. To exercise your rights, contact us at privacy@qsourcegroupinc.com.

10. INTERNATIONAL DATA TRANSFERS

The Platform is operated from the United States. If you access the Platform from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other jurisdictions. By using the Platform, you consent to such transfers. For EU/EEA users, we implement appropriate safeguards including Standard Contractual Clauses where required.

11. CHILDREN'S PRIVACY

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.

12. COOKIES

We use cookies and similar technologies to operate and improve the Platform. Please refer to our Cookie Policy for detailed information about the types of cookies we use, their purpose, and how to manage your preferences.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website with a new effective date, or by direct communication where required by law. Continued use of the Platform after changes become effective constitutes acceptance of the revised policy.

14. CONTACT US

For privacy-related inquiries or to exercise your rights, please contact: